Refund Policy

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Duplicate payment for the same service
• Payment made for a service that cannot be processed
• Technical error resulting in overcharging
• Service not delivered as described

2. Non-Refundable Services

The following payments are generally non-refundable:

• Processing fees for applications that have been submitted
• Convenience charges for online payments
• Services that have already been rendered
• Payments for applications that were rejected due to ineligible criteria

3. Refund Process

To request a refund:

1. Submit a refund request through the portal within 30 days of payment
2. Provide details of the transaction and reason for refund request
3. Include supporting documents if applicable

Refund requests will be processed within 15 business days. Approved refunds will be credited to the original payment method within 7-10 business days.

4. Service-Specific Refund Policies

Service Type	Refund Eligibility	Processing Time
RTA Services	Before application processing	10-15 business days
GHMC Services	Within 7 days of payment	7-10 business days
Police Services	Case-by-case basis	15-20 business days
Registration Services	Before document submission	10-12 business days