Cancellation Policy

1. Service Cancellation

You may cancel service requests under the following conditions:

• Before the application has been processed by the relevant department
• Within the cooling-off period specific to each service
• If the service cannot be provided within the promised timeframe

2. How to Cancel

To cancel a service request:

1. Log in to your account on the Citizen Services Portal
2. Go to "My Applications" section
3. Select the application you wish to cancel
4. Click on "Cancel Request" and provide a reason
5. Submit the cancellation request

You will receive a confirmation email once your cancellation is processed.

3. Cancellation Timeframes

Cancellation requests are subject to the following timeframes:

Service Stage	Cancellation Eligibility	Refund Applicability
Application Submitted	Full cancellation possible	Full refund (minus processing fees)
Under Review	Cancellation subject to approval	Partial refund possible
Approval Stage	Cancellation not guaranteed	Case-by-case basis
Service Rendered	Cannot cancel	No refund

4. Late or Failed Cancellations

If your cancellation request is submitted after the eligible period or if the service has already been processed, your cancellation may not be approved. In such cases, we will notify you of the status and any applicable charges.

5. Force Majeure

In the event of unforeseen circumstances such as natural disasters, government regulations, or other events beyond our control that prevent service delivery, we reserve the right to cancel services and provide refunds as appropriate.